Allstate Claims: Customer Service Secrets Revealed

Bias and lack of. Have questions regarding a policy, claim, or bill? Contact allstate customer service to get the answers you need, when you need them. Allstate insurance company, one of the largest insurance companies in the united states, recently had secret documents revealed in what started out to be a small kentucky civil trial. Mckinsey made a slideshow/deck for allstate on how they should delay claims, offer low valuations, and litigate against insured who hire lawyers.

Get the info you need about the claims process, including filing, inspections, repairs and payments. Find answers to your claims questions. Learn how to file and track your claims with. With 23,000 representatives handling approximately 50,000 customer communications daily, ai now writes the majority of these messages. Insurance company allstate has revealed that almost all of the communications its reps send out to claimants are now written by ai, the wall street journal reports.